Cloudi-Fi - Notice history

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Captive Portals - Operational

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Nov 2025 · 100%Dec · 100%Jan 2026 · 100%

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Nov 2025100% uptime
Dec 2025100% uptime
Jan 2026100% uptime

Admin Interface - Operational

100% uptime
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Nov 2025100% uptime
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Notice history

View current status

Jan 2026

JAN29
DHCP service enhancement - US node 51.81.66.49
CompletedMaintenance2 hours 40 minutes
  • CompletedJanuary 29, 2026 at 10:40 AMUTC
    Maintenance has completed successfully.
  • In progressJanuary 29, 2026 at 8:18 AMUTC
    Maintenance is now in progress.
  • PlannedJanuary 29, 2026 at 8:00 AMUTC

    In order to improve our IPSec and DHCP services, we are planning for a scheduled maintenance during that time.

    IPSec tunnels will be interrupted for some minutes during the maintenance.

JAN28
DHCP service enhancement - APAC node 139.99.69.206
CompletedMaintenance2 hours 42 minutes
  • CompletedJanuary 28, 2026 at 5:42 PMUTC
    Maintenance has completed successfully.
  • In progressJanuary 28, 2026 at 3:38 PMUTC
    Maintenance is now in progress.
  • PlannedJanuary 28, 2026 at 3:00 PMUTC

    In order to improve our IPSec and DHCP services, we are planning for a scheduled maintenance during that time.

    IPSec tunnels will be interrupted for some minutes during the maintenance.

JAN28
DHCP service enhancement - US node 15.235.51.23
CompletedMaintenance48 minutes
  • CompletedJanuary 28, 2026 at 8:48 AMUTC

    Service is back but the maintenance is not completed due to a disk issue.
    This maintenance will be rescheduled later.

  • PlannedJanuary 28, 2026 at 8:00 AMUTC

    In order to improve our IPSec and DHCP services, we are planning for a scheduled maintenance during that time.

    IPSec tunnels will be interrupted for some minutes during the maintenance.

Authentication Loop on Captive Portals
ResolvedDegraded performance3 hours 20 minutes
  • ResolvedUTC

    Incident Summary

    Cloud-Fi was alerted to an issue registering guest users by multiple customers utilizing Captive Portal services. Our team quickly responded to this incident and applied emergency patching to resolve the issue.


    Impact

    Cloudi-Fi Captive Portal Customers

  • IdentifiedUTC
    We are continuing to work on a fix for this incident.
  • InvestigatingUTC

    We are currently investigating an incident involving authentication lagging or looping on guest captive portals. Our development team is actively investigating.

JAN27
DHCP service enhancement - US node 147.135.104.170
CompletedMaintenance1 hour 52 minutes
  • CompletedJanuary 27, 2026 at 9:52 AMUTC
    Maintenance has completed successfully.
  • In progressJanuary 27, 2026 at 8:32 AMUTC
    Maintenance is now in progress.
  • PlannedJanuary 27, 2026 at 8:00 AMUTC

    In order to improve our IPSec and DHCP services, we are planning for a scheduled maintenance during that time.

    IPSec tunnels will be interrupted for some minutes during the maintenance.

Dec 2025

500 Internal Server Error - Cloudflare
ResolvedDegraded performance2 hours 1 minute
  • ResolvedUTC

    Our support system is now working as expected.
    Cloudflare has provided an RCA. To know more: https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q

  • IdentifiedUTC

    Our support system has been impacted by the global issue on Cloudflare side.
    We are currently investigating this incident.

DHCP service issues during provisioning – tunnel interfaces not responding
Resolved

  • Impact:
    We have identified that the DHCP service is facing issues, so some customers may experience:

    • DHCP service not responding as expected

    • Tunnel interfaces not coming up or appearing as unresponsive

    • Delays or failures in new configuration/application

    Current actions:

    • Core DHCP and related services have been restarted.

    • We are actively monitoring the provisioning tasks and tunnel interface status.

    • Additional diagnostics are in progress to ensure stability and prevent recurrence.

    We can confirm that the DHCP service is now fully stable and functioning normally.

    UTC
DEC2
New Features Release on December 2nd, 2025
CompletedMaintenance4 hours
  • CompletedDecember 02, 2025 at 1:00 PMUTC
    Maintenance has completed successfully.
  • In progressDecember 02, 2025 at 9:00 AMUTC
    Maintenance is now in progress
  • PlannedDecember 02, 2025 at 9:00 AMUTC

    The planned deployment is scheduled for Tuesday, December 2nd, 2025, from 10 a.m. to 2 p.m. CET. No service interruption is expected.

    This release introduces several updates and improvements:

    Features and enhancements

    • Renaming "Scopes" to "Tags"

      • "Scopes" are now "Tags." This update introduces revised terminology and a refreshed UI to better align with location categorization workflows.

      • Existing configurations remain unchanged; the feature retains full control over policy enforcement and delegation.

    • Consolidated Search Interface

      • Streamlined search functionality within Users > Authentications, replacing multiple data-table fields with a single, unified filtering engine for complex combinations.

      • Added the capability for administrators to search by event name within the Event module.

    • DHCP security profiles update

      • Transformed security context handling to a multiple-context architecture.

      • Allows for greater flexibility, including the assignment of multiple IP addresses to a single device within different security contexts.

    • Enhanced Teamspace linking

      • Optimized relationship management to ensure updates automatically and reliably cascade to sub-Teamspaces based on defined assignment rules.

    • Integration performance

      • Implemented a time-based batching system to improve concurrency handling, ensuring higher stability during high-load integration events.

    Bug fixes

    • Root team location visibility: Fixed an issue where correctly registered locations failed to appear in the location list within the root team's view.

    • Location network parameter input: Resolved an issue where pasting identifiers (e.g., IPs in the GRE field) failed to trigger orphan assignment.

    • UI page title inconsistency: Corrected a display issue where page titles failed to refresh accurately upon navigation.

    For more details about the release, please visit our Release Information Page.

Nov 2025

Cloudi-Fi Service Degradation (Cloudflare Global Network Incident)
ResolvedDegraded performance21 hours 13 minutes
  • ResolvedUTC

    The Cloudflare major incident is now resolved so re-enabling it on our services and everything back to normal.

  • MonitoringUTC

    Incident Summary

    We are providing an update on the ongoing intermittent service degradation impacting Cloudi-Fi services, which is caused by a major incident on the Cloudflare Global Network.


    Impact

    Cloudi-Fi Services: Customers may continue to experience intermittent connectivity issues, higher latency, and connection errors (e.g., 5xx errors) when accessing or using Cloudi-Fi services globally.

    Root Cause: External service degradation affecting our infrastructure provider, Cloudflare.

    Latest Cloudflare Status (Last Update: 12:53 UTC)

    Cloudflare is continuing to investigate the internal service degradation affecting their global network. While they previously reported seeing services recover, the status remains in the Investigation/Remediation phase, indicating the issue is not yet fully resolved.

    Next Steps

    The Cloudi-Fi team remains on high alert and is strictly monitoring the stability of the Cloudflare network. Our services will restore full stability automatically as Cloudflare completes their remediation efforts.

    We will not post a new status until we receive a material update from Cloudflare or observe a significant change in the Cloudi-Fi service recovery.

    Workaround

    Our team has bypassed the Cloudflare service at this moment to make our services back to normal.

NOV7
[Maintenance] - Database Architecture Review - Phase 2
CompletedMaintenance48 hours
  • CompletedNovember 09, 2025 at 5:00 PMUTC
    Maintenance has completed successfully
  • In progressNovember 07, 2025 at 5:00 PMUTC
    Maintenance is now in progress
  • PlannedNovember 07, 2025 at 5:00 PMUTC

    Objective: Perform database optimization operations, including adding columns, removing obsolete data, and creating indexes to address performance issues.

    Phase 1: 31/10 6:00 PM CET – 02/11 6:00 PM CET
    Phase 2: 07/11 6:00 PM CET – 09/11 6:00 PM CET

Incident - Device section display a "Network error"
ResolvedPartial outage9 minutes
  • ResolvedUTC

    Incident Summary:

    The incident was triggered by the system reaching a high disk usage threshold. This caused search and analytics engine to temporarily stop processing data.

    Resolution:

    The threshold was adjusted, restoring normal service operations.

    Preventive Measures:

    We are implementing a disk capacity expansion to ensure the system remains fully operational and to prevent recurrence.

  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • InvestigatingUTC

    Incident Description:

    An issue has been identified where the Device section (Admin UI > Network > Devices) displays a “Network Error” message. This prevents users from viewing or managing devices within the platform. The error occurs during attempts to load device-related data.

    Impact:

    Users are unable to access or manage device information.

    The rest of the services (Mac-based Authentication and DHCP) are functioning properly.

    Actions Taken / Next Steps:

    Our development team is investigating the issue and checking the relevant components.

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