Cloudi-Fi - Authentication Loop on Captive Portals – Incident details

All systems operational

Authentication Loop on Captive Portals

ResolvedDegraded performance3 hours 20 minutes

Affected

Captive Portals

Degraded performance from 11:45 PM to 3:05 AM

  • ResolvedUTC

    Incident Summary

    Cloud-Fi was alerted to an issue registering guest users by multiple customers utilizing Captive Portal services. Our team quickly responded to this incident and applied emergency patching to resolve the issue.


    Impact

    Cloudi-Fi Captive Portal Customers

  • IdentifiedUTC
    We are continuing to work on a fix for this incident.
  • InvestigatingUTC

    We are currently investigating an incident involving authentication lagging or looping on guest captive portals. Our development team is actively investigating.