Cloudi-Fi - Notice history

Captive Portals experiencing degraded performance

Captive Portals - Degraded performance

100% - uptime
Sep 2025 · 100%Oct · 100%Nov · 100%

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Admin Interface - Operational

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DHCP - Operational

100% - uptime
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Notice history

Nov 2025

Cloudi-Fi Service Degradation (Cloudflare Global Network Incident)
  • Resolved
    UTC
    Resolved

    The Cloudflare major incident is now resolved so re-enabling it on our services and everything back to normal.

  • Monitoring
    UTC
    Monitoring

    Incident Summary

    We are providing an update on the ongoing intermittent service degradation impacting Cloudi-Fi services, which is caused by a major incident on the Cloudflare Global Network.


    Impact

    Cloudi-Fi Services: Customers may continue to experience intermittent connectivity issues, higher latency, and connection errors (e.g., 5xx errors) when accessing or using Cloudi-Fi services globally.

    Root Cause: External service degradation affecting our infrastructure provider, Cloudflare.

    Latest Cloudflare Status (Last Update: 12:53 UTC)

    Cloudflare is continuing to investigate the internal service degradation affecting their global network. While they previously reported seeing services recover, the status remains in the Investigation/Remediation phase, indicating the issue is not yet fully resolved.

    Next Steps

    The Cloudi-Fi team remains on high alert and is strictly monitoring the stability of the Cloudflare network. Our services will restore full stability automatically as Cloudflare completes their remediation efforts.

    We will not post a new status until we receive a material update from Cloudflare or observe a significant change in the Cloudi-Fi service recovery.

    Workaround

    Our team has bypassed the Cloudflare service at this moment to make our services back to normal.

[Maintenance] - Database Architecture Review - Phase 2
  • Completed
    November 09, 2025 at 5:00 PMUTC
    Completed
    November 09, 2025 at 5:00 PMUTC
    Maintenance has completed successfully
  • In progress
    November 07, 2025 at 5:00 PMUTC
    In progress
    November 07, 2025 at 5:00 PMUTC
    Maintenance is now in progress
  • Planned
    November 07, 2025 at 5:00 PMUTC
    Planned
    November 07, 2025 at 5:00 PMUTC

    Objective: Perform database optimization operations, including adding columns, removing obsolete data, and creating indexes to address performance issues.

    Phase 1: 31/10 6:00 PM CET – 02/11 6:00 PM CET
    Phase 2: 07/11 6:00 PM CET – 09/11 6:00 PM CET

Incident - Device section display a "Network error"
  • Resolved
    UTC
    Resolved

    Incident Summary:

    The incident was triggered by the system reaching a high disk usage threshold. This caused search and analytics engine to temporarily stop processing data.

    Resolution:

    The threshold was adjusted, restoring normal service operations.

    Preventive Measures:

    We are implementing a disk capacity expansion to ensure the system remains fully operational and to prevent recurrence.

  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    UTC
    Investigating

    Incident Description:

    An issue has been identified where the Device section (Admin UI > Network > Devices) displays a “Network Error” message. This prevents users from viewing or managing devices within the platform. The error occurs during attempts to load device-related data.

    Impact:

    Users are unable to access or manage device information.

    The rest of the services (Mac-based Authentication and DHCP) are functioning properly.

    Actions Taken / Next Steps:

    Our development team is investigating the issue and checking the relevant components.

Oct 2025

[Maintenance] - Database Architecture Review - Phase 1
  • Completed
    November 02, 2025 at 5:00 PMUTC
    Completed
    November 02, 2025 at 5:00 PMUTC
    Maintenance has completed successfully
  • In progress
    October 31, 2025 at 5:00 PMUTC
    In progress
    October 31, 2025 at 5:00 PMUTC
    Maintenance is now in progress
  • Planned
    October 31, 2025 at 5:00 PMUTC
    Planned
    October 31, 2025 at 5:00 PMUTC

    Objective: Perform database optimization operations, including adding columns, removing obsolete data, and creating indexes to address performance issues.

    Phase 1: 31/10 6:00 PM CET – 02/11 6:00 PM CET
    Phase 2: 07/11 6:00 PM CET – 09/11 6:00 PM CET

Incident: SMS Delivery Issues
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Update
    UTC
    Update

    The issue on the AWS side appears to have been resolved.

    Our SMS provider may still be experiencing some latency in message delivery, but most services are now operating normally. You may notice occasional delays in SMS delivery throughout the day.

    We are continuing to monitor the situation closely and will provide an update later today if the latency persists.

  • Update
    UTC
    Update

    Based on our SMS Provider, partial recovery is seen and they are scaling systems to handle the influx of traffic. However they are still experiencing outages across multiple product lines due to an ongoing AWS incident.

    See Twilio status

  • Monitoring
    UTC
    Monitoring

    We are currently experiencing issues related to SMS delivery.

    This impacts:

    • Guest users accessing the captive portal using authentication methods that rely on SMS for OTP or login passwords.

    • Administrators accessing the admin interface who have enabled 2FA via cloud-based authentication.

    Root Cause

    This is due to a global issue on AWS, which affects our SMS provider.

    Multiple websites and applications are affected. We are monitoring the situation closely and will provide updates as they become available.

Issue when using Manage API
  • Resolved
    UTC
    Resolved

    We've deployed a fix for this incident.

  • Investigating
    UTC
    Investigating

    After deploying our October release today, we discovered a bug when working with our Manage API. We are currently investigating this incident.

New Features Release on October 16th, 2025
  • Completed
    October 16, 2025 at 12:00 PMUTC
    Completed
    October 16, 2025 at 12:00 PMUTC
    Maintenance has completed successfully
  • In progress
    October 16, 2025 at 8:00 AMUTC
    In progress
    October 16, 2025 at 8:00 AMUTC
    Maintenance is now in progress
  • Planned
    October 16, 2025 at 8:00 AMUTC
    Planned
    October 16, 2025 at 8:00 AMUTC

    The planned deployment is scheduled for Wednesday, October 16th, 2025, from 10 a.m. to 2 p.m. CET.
    No service interruption is expected.

    This release introduces several updates and improvements:

    Features and enhancements

    Improved IPSec reliability and performance

    • Streamlined proposal set to prevent packet fragmentation, ensuring more stable connections.

    • Enhanced efficiency for IPSec connections.

    • Removed outdated cryptographic algorithms (e.g., SHA-1) to meet current security standards.

    Smarter regional routing

    • Flexible mapping of countries to specific IPSec regions.

    • Allows bypassing default routing (e.g., route traffic from Turkey via EMEA instead of Asia) for better performance control.

    Security improvements

    • Core platform components updated to comply with the latest security standards.

    Bug fixes

    • Location configuration consistency: fixed an issue where network identifier assignments failed when pasting values. Typing and pasting now work consistently.

    For more details about the release, please visit our Release Information Page.

Sep 2025

New Features Release on September 2nd, 2025
  • Completed
    September 02, 2025 at 12:00 PMUTC
    Completed
    September 02, 2025 at 12:00 PMUTC
    Maintenance has completed successfully
  • In progress
    September 02, 2025 at 8:00 AMUTC
    In progress
    September 02, 2025 at 8:00 AMUTC
    Maintenance is now in progress
  • Planned
    September 02, 2025 at 8:00 AMUTC
    Planned
    September 02, 2025 at 8:00 AMUTC

    The planned deployment is scheduled for Tuesday, September 2nd, 2025, from 10 a.m. to 2 p.m. CET.
    No service interruption is expected.

    This release introduces several updates and improvements:

    Features and enhancements

    802.1X beta program
    Secure wired and wireless access with certificate- or identity-based authentication.
    Manage authentication policies directly from your Cloudi-Fi console.

    API management interface
    Create, manage, and revoke API keys with flexible permissions.

    • Read-only or full-access options

    • Custom validity periods

    • Enable, disable, or revoke keys anytime

    Subscription dashboard
    Gain a full overview of all licenses in one place.

    • Track usage and renewal dates

    • Monitor subscription status instantly

    • Centralize license management for better planning

    Bulk management for locations
    Streamline configuration across multiple locations.

    • Bulk edit settings such as country, timezone, and portal templates

    • Apply tags or disable locations with a single action

    Bug fixes

    • VPN credentials now validated only against company domains

    • Resolved conflict between DHCP Option 114-based CPI and location-specific templates

    For more details about the release, please visit our Release Information Page.

Sep 2025 to Nov 2025

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